If you have any feedback on our support, please clickįirst, I’d recommend you check this issue using Gmail Web-mail. This should display /All Mail in the All list area.Ĭlick the /All Mail listing and click Subscribe.Ĭheck the option "When displaying hierarchy in Outlook, show only subscribed folders." Finally click "Apply" and "OK".Ĭome back and mark the replies as answers if they help and unmark them if they provide no help. Type All in the "Display folders whose names contain:" field and click Query. In the left pane in Outlook 2013, locate and click the GMail folder then right-click the GMail folder, and click IMAP Folders. If Gmail works file in the new mail profile, we can refer to the article below and follow the steps listed in it to get Have you tried John's suggestion? Just create a new mail profile for test, it will not affect your existing profile. What is the "Best Practice" for configuring a Gmail account in Outlook 2013? Surely there are enough Outlook 2013 users with Gmail accounts to justify publishing a detailed article on how best to configure it, but I haven't yet found one My smartphone) which also access the Gmail account. However, I don't want to do this for fear of the possible impact on other IMAP clients (e.g. Some posts on both MS and other websites suggest that IMAP synchronization can be improved by renaming folders on the provider side using the web interface. One of these folders would also be removed from the other, but this isn't happening in my installation. I would expect that a message deleted in Outlook from In particular, incoming mail marked "Important" appears both in the inbox and in the "Important" folder. Most Gmail folders are simply filtered views of "All Mail". However, some Gmail folders now appear twice in Outlook:įurthermore, the synchronization does not work as I would expect: This brought some improvement, as I can now see the Gmail "All Mails" folder and no longer need to expand to see the folders previously hidden Several posts on MS and other websites suggest setting the root folder path in Outlook. One post I found (in German) suggested limiting Outlook's hierarchy display to subscribed folders, but that didn't help in my case. I was able to set it up so that mails are being received in and sent from Outlook, but the Gmail folder "All Mail" was not shown in outlook, even though I had enabled all Gmail folders for IMAP and also Like many Outlook 2013 users, I am having problems with IMAP accounts in Outlook 2013.